Our FAQs
Have questions? we have the answers below!
Tag Quality & Design
How do I select the right size for my dog tag?
Small Tags: 20mm approx. size tags
Medium Tags: 30mm approx. size tags
Large Tags: 38mm approx. size tags
What Material Are Dog ID Tags Made Of?
All Pet Tags are made of high quality, high durable materials such as Stainless Steel or Brass, some of our tags use hardened enamel to ensure longer lasting designs, and our top designer tags are made with Genuine Swarovski Diamante Crystals.
Will The Engraved Text Fade Out?
The text will NEVER fade out or chip away. We use a deep engraving technique and provide a lifetime guarantee that the text on your Pet Tag will be readable for the life of your pet.
Simply email us with a photo of your tag and your order number and we’ll be happy to replace any faulty tags.
How Many Dog Tag Designs Do You Have?
We have a variety of different colors, materials and designs for our Dog ID Tags. Explore our website, We have added new designs over the years so its always worth coming back and taking a look.
Error With My Custom Engraving Text
We guarantee 100% accuracy with all tags engraved, If we have engraved an error, notify us via email with a photo of your tag & your order number and we will instantly send out a replacement.
How do I attach the tag to my dog's collar?
Every tag comes with a heavy duty stainless steel split ring to secure the designer tag to your dogs collar.
Orders & Shipping
Where is my tag engraved & shipped from?
All our designer dog tags are engraved and shipped from a local engraving specialist. Your tag comes right out of Sydney. We guarantee 100% accuracy with all details and will instantly ship out a replacement for any engraving errors.
Shipping: We process your order within 24hrs of being placed in our Australian engraving centre. All tags are polished, packed and posted the same day of the custom engraving.
How Long Does Shipping Take?
All orders are processed and shipped within 48hrs of the order being placed.
Shipping of our tags normally takes 3 – 5 business days, depending on where you are located.
**Due to the current COVID crisis, shipping may be delayed by a couple of days. If you have not received your tag within 15 business days, please contact us from our contact page here.
Order NOT Received
Just let us know and we help you find your tag, make sure everything is on its way and if not, then organise a replacement. No worries. We are here to help.
How fast is shipping?
As fast as humanly possible! All of our designer tags are processed within 24 hrs. Our team will manually check that your selected words can be engraved. Otherwise, we check with you by email. Once perfect, our local custom engraving partner in Sydney will get to work and carefully engrave your custom text. After a careful polish, we pack your dog tag including a free split ring, and off it goes by mail. Delivery times may vary, but usually arrive between 3 – 4 business days. We give our best to ensure super fast, high quality and customised engraving service for all our dog ID tags.
